The Clerical/Dispatch role involves providing administrative and logistical support. Key responsibilities include answering customer calls, scheduling service appointments, dispatching technicians to job sites, and maintaining service records. The dispatch component of the role requires coordinating the daily schedules of field technicians, optimizing routes, and ensuring timely responses to service requests. Clerical duties include processing work orders, updating customer information, handling billing and invoices, and ordering supplies.
Strong organizational skills, attention to detail, and the ability to multitask in a fast-paced environment are crucial for success in this role. Excellent communication skills are also essential, as the position requires regular interaction with customers and the service team.
